Who this is for:
EMS Directors, Fleet Managers, Dispatch Supervisors, Data Managers, QA Officers
Prerequisites:
Ambulances registered in Ambulensi
GPS devices installed and correctly mapped to ambulances
Incidents logged with accurate status updates
Access to the Analytics or Dashboard module
Overview
Ambulance Utilisation Insights in Ambulensi combines real-time GPS data with incident and dispatch records to provide insight into how ambulance fleets are used, how efficiently they respond, and where system gaps exist.
This functionality supports:
Operational decision-making by dispatch centres
Fleet performance monitoring
Quality assurance and audit processes
Strategic EMS planning at regional and national level
What Ambulance Utilisation Insights Measures
Ambulance Movement & Location
Using GPS data, Ambulensi tracks:
Real-time ambulance positions
Routes taken to scenes and facilities
Distance travelled per incident
Time spent moving vs stationary
This information feeds both live dispatch decisions and retrospective performance analysis.
Fleet Utilisation
Fleet analytics helps answer:
How often each ambulance is used
Which units are over-utilised or under-utilised
How much time ambulances spend:
Engaged in incidents
Available but idle
Non-operational
Typical metrics include:
Trips per ambulance
Engaged time
Idle time
Utilisation rate (%)
Response Time Drivers
By combining GPS movement with incident timestamps, Ambulensi allows analysis of:
Dispatch-to-en-route delays
Travel time to scene
Transport time to facility
Geographic or traffic-related delays
This helps distinguish between:
Dispatch workflow delays
Distance or coverage-related delays
Traffic or infrastructure constraints
Geographic Coverage & Gaps
Ambulance Utilisation Insights supports:
Identification of high-demand corridors
Detection of areas with slow response times
Recognition of zones with limited ambulance coverage
These insights are critical for:
Ambulance base planning
Shift scheduling
Resource redistribution
How to Access Ambulance Utilisation Insights
Log in to Ambulensi.
Navigate to Analytics or Dashboard (depending on system configuration).
Select relevant reports such as:
Fleet utilisation
Response time analysis
Incident summaries
Apply filters:
Date range
Ambulance
Location or facility
Review charts, tables, and maps generated from GPS-linked data.
Common Use Cases
Identifying ambulances that are consistently overworked
Justifying additional fleet procurement
Optimising ambulance distribution
Supporting EMS performance reports
Informing policy and funding proposals
Conducting QA reviews of dispatch and response performance
Common Issues & Interpretation Tips
GPS data appears incomplete
Ambulance may have been offline
GPS device may have lost network connectivity
Offline data may not yet have synced
Low utilisation does not always mean inefficiency
Some ambulances may be positioned for surge or backup capacity
Rural coverage may require idle readiness
High response times are not always dispatcher-related
Long travel distances
Poor road infrastructure
Traffic congestion
Limited facility availability
Analytics should always be interpreted in operational context.
Best Practices
Ensure GPS devices are checked daily
Encourage EMTs to update statuses in real time
Review fleet analytics weekly at dispatch level
Conduct monthly fleet and response-time reviews at regional level
Use analytics trends—not single incidents—for decision-making
When to Raise a Support Ticket
GPS data missing across multiple ambulances
Fleet analytics showing inconsistent or impossible values
Analytics dashboard failing to load or refresh
GPS data not aligning with incident records system-wide
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