How to Add a New User

How to Add a New User

Who this is for:

Admins, Ambulance Coordinators

Prerequisites:

  • Admin role

  • User’s email and contact information

Steps


  1. Navigate to Users.

  1. Click + Add User.

  1. Enter:

    • Name

    • Email

    • Phone number

  2. Select appropriate role (Dispatcher, EMT, Admin, etc.).

  1. Save.

Troubleshooting

  • Email already exists → user may be registered.

  • Role not selectable → check permissions.

Related Articles

    • Related Articles

    • Understanding Ambulensi User Roles

      Who this is for: All Ambulensi users, especially new team members. Prerequisites: None. Overview Ambulensi uses a role-based access system. Roles and Permissions Role Primary Functions Admin / Super Admin Full platform access, system setup, analytics ...
    • User Access & Permission Management SOP

      Who this is for: Admins, Super Admins Prerequisites: Admin access. Purpose Ensures appropriate system permissions to prevent misuse or data breaches. Steps Verify identity and role of new user. Create user under Users → + Add User. Assign correct ...
    • How to Assign or Change a User’s Role

      Who this is for: Admins Prerequisites: User must already exist in the system. Steps Go to Users. Select the user. Click Edit. Choose new role from dropdown. Save. Troubleshooting Role field locked → ensure Admin access. Related Articles How to Add a ...
    • How to Add a New Ambulance to the Fleet

      Who this is for: Admins, Dispatch Managers, Data Managers Prerequisites: Admin/Data Manager role Vehicle and GPS device information available Steps Navigate to Ambulances. Click + Add. Enter the following required details: Vehicle license plate ...
    • How to Update Ambulance Crew (Operators & EMTs)

      Who this is for: Admins, Dispatch Managers Prerequisites: Ambulance must already exist in the fleet Steps Go to Ambulances. Search and select the ambulance. Click Edit. Scroll to Ambulance Crew section. To add new crew: Click the dropdown → + Add New ...