How to Track the Status of Support Tickets

How to Track the Status of Support Tickets

Who this is for:

All users

Prerequisites:

Must have raised a ticket.

Steps

  1. Go to Support.

  2. Scroll to Ticket List.

  3. Review ticket status (Open, On Hold, Escalated, Closed).

Status Definitions

  • Open → ticket received

  • On Hold → waiting for user

  • Escalated → advanced technical review

  • Closed → resolved

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