Navigating the Incident Map
Who this is for:
Dispatchers, Dispatch Managers, Supervisors
Prerequisites:
Logged into Ambulensi
Dispatcher or Admin role
Overview
The Incident Map provides a real-time view of emergencies and ambulance movements using Google Maps API.
Key Features
Live incident pins
Real-time ambulance GPS icons
Dynamic routing
ETA calculations
Road network overlays
Colour-coded unit statuses
Steps to Use the Incident Map
From the left menu, click Incident Map.
Hover over any icon to view details.
Click an incident pin to open the Incident Block.
Click an ambulance icon to view its status and crew.
Troubleshooting
Map not loading → check internet connection.
Ambulance not moving → GPS device may be offline.
When to Raise a Ticket
Blank map area
Persistent GPS delays >10 minutes
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