Understanding the Incident Block
Who this is for:
Dispatchers, Dispatch Managers
Prerequisites:
Access to the Incident Map.
Overview
The Incident Block displays all information related to a single emergency incident.
What You Can See
Incident ID
Caller and patient details
Ambulance visualisation
ETA to scene and hospital
Status timeline
Routing and tracking
Steps to Open the Incident Block
Open Incident Map.
Click any incident pin.
View the full Incident Block on the right side.
Troubleshooting
Missing ETA → GPS device offline.
Unable to view block → refresh page.
Related Articles
Related Articles
Navigating the Incident Map
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