Common Error Messages and How to Resolve Them

Common Error Messages and How to Resolve Them

Who this is for:

All users

Prerequisites:

None.

Error Messages & Fixes

  • “Failed to load data”

    • Check internet

    • Refresh page

  • “Permission denied”

    • Check your user role

  • “Assignment failed”

    • Ambulance may be offline

    • Server busy → try again

  • “Invalid input”

    • Check form fields for errors

When to Raise a Ticket

  • You see recurring system errors.

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