How to Create a New Incident
1. RESCUE
Who this is for:
Dispatchers
Prerequisites:
Dispatcher/Admin role.
Steps
Open Incident Map.
Click Create Incident.
Select Rescue
Enter caller details.
Enter patient information.
Select Category → Type → Priority.
Set incident location on the map.
Select available ambulance(s).
Choose destination health facility.
Click Create.
2. Referral
Who this is for:
Dispatchers
Prerequisites:
Dispatcher/Admin role.
Steps
Open Incident Map
Click Create Incident
Select Referral
Enter Patient Details
Enter Referral Information
Enter Referring Healthy Facility
Enter Receiving Health Facility
Select Ambulance
Click Submit.
3. Transport
Who this is for:
Dispatchers
Prerequisites:
Dispatcher/Admin role.
Steps
Open Incident map
Click Create Incident
Select Transport
Enter Patient Details
Enter Transport Details
Enter Sender and Receiver Details
Click Submit
Troubleshooting
Create button not working
Missing required fields → check form
Browser freeze → refresh
Location not saving
Map not loading due to network
Browser script blocked
No ambulances available
All units engaged, offline, or non-operational
When to Raise a Ticket
Incident creation repeatedly fails
Create button does nothing
Map location cannot be saved
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