Viewing and Managing Patient Care Records
Who this is for:
Dispatchers, EMTs, Admins, Data Managers
Prerequisites:
Access to Patient module.
Patient data must exist in the system.
Steps to View Patient Care Records
Open Patients in the main navigation.
Use the search bar to find a patient by name, ID, or phone number.
Click a record to open full details.
Information Displayed
Ambulensi User Documentation
Patient demographics
Medical notes
Incident history
Care timelines
Facility drop-off information
Managing Patient Care Records
Update demographics
Add clinical notes
Link or unlink incidents
Review PCR entries linked to the patient
Troubleshooting
Patient not appearing in search
Check spelling variations.
Clear filters.
The patient may not be created yet → create new.
Missing info → incident may not be linked.
PCR missing
EMT did not complete or sync data
Offline mode used → reopen app to sync
When to Raise a Ticket
Patient data appears corrupted
PCR cannot be submitted despite full connectivity
Records are disappearing or duplicating unexpectedly
Related Articles
Related Articles
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