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Understanding Incident Statuses
Who this is for: Dispatchers, EMTs, Supervisors Prerequisites: Knowledge of Ambulensi workflow. Incident Status Workflow Status Meaning Updated By Received Logged by dispatcher Dispatcher Dispatched Ambulance assigned Dispatcher En Route Crew ...
How to Cancel an Incident
Who this is for: Dispatchers Prerequisites: Incident must not be closed. Reasons for Cancellation Caller rescinds emergency Duplicate incident False alarm Steps Open the incident. Click Cancel Incident. Add mandatory cancellation reason. Confirm. ...
How to Use the Incident List
Who this is for: Dispatchers, Data Managers Prerequisites: Logged into Ambulensi. Features Filter by status Sort by date/time Search by caller name or incident ID View all resolved cases Steps Navigate to Incident List. Use filters at the top to ...
How to Update Incident Status (Dispatcher + EMT Workflow)
Who this is for: Dispatchers, EMTs Prerequisites: Assigned incident. Dispatcher Updates Received Dispatched On Hold EMT Updates En Route On Scene At Facility Closed Steps Open incident. Choose appropriate status. Submit update. Troubleshooting EMT ...
Understanding the Incident Block
Who this is for: Dispatchers, Dispatch Managers Prerequisites: Access to the Incident Map. Overview The Incident Block displays all information related to a single emergency incident. What You Can See Incident ID Caller and patient details Ambulance ...