How to Conduct Quality Assurance (QA) Audit Using Analytics

How to Conduct Quality Assurance (QA) Audit Using Analytics

Who this is for:

QA Officers, EMS Directors, Admins

Prerequisites:

Access to Incident data and dispatcher logs.

Steps

  1. Open Incident List or Analytics.

  2. Filter by date, dispatcher, or status.

  3. Review:

    • Priority assignment vs. actual severity

    • Compliance with timestamp updates

    • Data completeness

    • Dispatcher note quality

    • Matching between Patient Care Records and incidents

  4. Identify gaps and provide feedback.

  5. Identify outliers and training needs.

Troubleshooting

  • Missing timestamps → EMT irregular workflow or no connectivity.

  • Missing timestamps → check role permissions or raise a ticket.

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