Understanding Incident Statuses
Who this is for:
Dispatchers, EMTs, Supervisors
Prerequisites:
Knowledge of Ambulensi workflow.
Incident Status Workflow
Status | Meaning | Updated By |
Received | Logged by dispatcher | Dispatcher |
Dispatched | Ambulance assigned | Dispatcher |
En Route | Crew travelling to scene | EMT |
On Scene | Crew has arrived | EMT |
At Facility | Patient delivered | EMT |
Closed | PCR submitted & case concluded | Dispatcher/EMT |
On Hold | Temporary pause due to challenges | Dispatcher |
Troubleshooting
When to Raise a Ticket
Related Articles
Related Articles
Navigating the Incident Map
Who this is for: Dispatchers, Dispatch Managers, Supervisors Prerequisites: Logged into Ambulensi Dispatcher or Admin role Overview The Incident Map provides a real-time view of emergencies and ambulance movements using Google Maps API. Key Features ...
Understanding Response Time Metrics
Who this is for: EMS leads, QA teams, Supervisors Prerequisites: Incidents must have accurate timestamps (dispatch, en route, on scene, facility). Key Metrics Dispatch Time - Time from case creation → ambulance assignment. Response Time - Ambulance ...
Understanding the Incident Block
Who this is for: Dispatchers, Dispatch Managers Prerequisites: Access to the Incident Map. Overview The Incident Block displays all information related to a single emergency incident. What You Can See Incident ID Caller and patient details Ambulance ...
Understanding the Ambulensi Workflow
Who this is for: Dispatch managers, EMTs, Supervisors Prerequisites: Basic familiarity with Ambulensi Workflow Summary Stage Function Call Intake Dispatcher receives emergency information Incident Creation Dispatcher logs details & assigns ambulance ...
How to Close an Incident
Who this is for: Dispatchers, EMTs Prerequisites: Patient care completed Arrival at health facility logged Steps EMT submits Patient Care Report (PCR). Dispatcher reviews the incident. Click Close Case. Troubleshooting Case not closing → missing PCR. ...