Data Retention & Archiving Policy
Who this is for:
Admins, M&E Teams, Leadership
Prerequisites:
Data access permissions.
Policy Recommendations
Patient Care Records retained per national regulations (7 years recommended).
Incident data retained minimum 5 years.
Monthly backups performed automatically by system administrators.
Archived records accessible only by authorised personnel.
When to Raise a Ticket
Related Articles
Related Articles
How to Export Data
Who this is for: Admins, Data Managers, Monitoring & Evaluation Teams Prerequisites: Export permissions enabled. Steps Open Analytics or Incident List. Apply filters as needed. Click Export (CSV, Excel, or PDF format depending on build). Save the ...
Data Protection & Privacy Requirements for Ambulensi Users
Who this is for: All users (Dispatchers, EMTs, Admins) Prerequisites: User account created. Core Principles Patient data MUST remain confidential. Access only what your role permits. Do not share screenshots externally. Personal devices must be ...
Password & Account Security Policy
Who this is for: All users Prerequisites: Familiarity with login process. Password Requirements Minimum 8 characters At least one number & one symbol No sharing of credentials Change password every 90 days (recommended) Account Security Rules Three ...
Merging Duplicate Patient Care Records
Who this is for: Data Managers, Admins Prerequisites: At least two records identified as duplicates Matching demographic fields (name, DOB, phone number) Why Merge? Duplicates occur when patients arrive without ID or when names are spelled ...
Ambulance Utilisation Insights
Who this is for: EMS Directors, Fleet Managers, Dispatch Supervisors, Data Managers, QA Officers Prerequisites: Ambulances registered in Ambulensi GPS devices installed and correctly mapped to ambulances Incidents logged with accurate status updates ...