Standard Operating Procedure for EMT/Field Provider Conduct

Standard Operating Procedure for EMT/Field Provider Conduct

Who this is for:

EMTs, Drivers

Prerequisites:

EMT certification, active Ambulensi account.

EMT SOP Requirements

  1. Accept assignments promptly.

  2. Update statuses (En Route, On Scene, At Facility).

  3. Complete PCR before closing incident.

  4. Maintain patient confidentiality.

  5. Report operational challenges immediately.

  6. Ensure mobile device is charged and connected.

Troubleshooting

  • Unable to update status → check network or app restart.

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