Standard Operating Procedure for Dispatcher Conduct
Who this is for:
Dispatchers, Dispatch Managers
Prerequisites:
Dispatcher training completed.
Dispatcher SOP Includes
Maintain professionalism and calm tone.
Follow EMD protocols for caller interrogation.
Prioritise incidents accurately.
Dispatch nearest suitable ambulance.
Maintain communication with EMTs when required.
Update system statuses in real time.
Document notes clearly and objectively.
Performance Expectations
<10 seconds response time to incoming calls (recommended)
Accurate and complete incident logging
Zero tolerance for data manipulation
Related Articles
Related Articles
Standard Operating Procedure for EMT/Field Provider Conduct
Who this is for: EMTs, Drivers Prerequisites: EMT certification, active Ambulensi account. EMT SOP Requirements Accept assignments promptly. Update statuses (En Route, On Scene, At Facility). Complete PCR before closing incident. Maintain patient ...
How to Update Incident Status (Dispatcher + EMT Workflow)
Who this is for: Dispatchers, EMTs Prerequisites: Assigned incident. Dispatcher Updates Received Dispatched On Hold EMT Updates En Route On Scene At Facility Closed Steps Open incident. Choose appropriate status. Submit update. Troubleshooting EMT ...
How to Conduct Caller Interrogation in Ambulensi
Who this is for: Dispatchers, Dispatch Managers Prerequisites: Training in Emergency Medical Dispatch (EMD) Access to Ambulensi Incident Creation Panel Purpose Caller interrogation helps dispatchers classify incidents accurately and assign priority. ...
How to Conduct Quality Assurance (QA) Audit Using Analytics
Who this is for: QA Officers, EMS Directors, Admins Prerequisites: Access to Incident data and dispatcher logs. Steps Open Incident List or Analytics. Filter by date, dispatcher, or status. Review: Priority assignment vs. actual severity Compliance ...
Understanding Response Time Metrics
Who this is for: EMS leads, QA teams, Supervisors Prerequisites: Incidents must have accurate timestamps (dispatch, en route, on scene, facility). Key Metrics Dispatch Time - Time from case creation → ambulance assignment. Response Time - Ambulance ...